Terms and Conditions

OfferLane is a Best-Offer Store platform and is a product of Bluecan (“Bluecan”). OfferLane may be presented as “OfferLane by Bluecan” or “Powered by Bluecan” in platform materials, user interfaces, invoices/receipts, emails and other communications (“Collateral”). Your use of the Platform is governed by these Terms.

By registering, browsing, placing an Offer, selecting Buy Now, checking out, or otherwise using OfferLane (the “Platform”), you agree to these Terms.

If you do not agree, do not use the Platform.

1. Definitions

“Bluecan” means BLUECAN (Pty) Ltd (2018/417691/07)

“OfferLane”, “we”, “us”, “our” refers to the OfferLane Platform, operated by or on behalf of Bluecan (or its designated operating entity).

“Operating Entity / Supplier” means the legal entity that supplies goods and/or provides platform services at the time of transaction. Unless stated otherwise, this is Bluecan or [Legal Entity Name] as displayed in Supplier Details.

“User” means any person who accesses or uses the Platform.

“Buyer” means a User who places an Offer or purchases an Item.

“Seller” means the party listing Items for sale on the Platform. In the current MVP phase, OfferLane/Bluecan may be the Seller of record. Future multi-tenant sellers may be enabled later.

“Sale” means a group of listings presented under a Sale card on the Platform.

“Listing” / “Item” means a product offered for sale, including photos, description, condition classification and any lot/listing number.

“Lot / Listing Number” means the unique reference number displayed with a Listing (where applicable).

“Offer” means a Buyer’s proposed purchase price submitted through the Platform.

“Buy Now” means an immediate purchase option at a fixed price.

“Order” means the record created when an Offer is accepted or Buy Now is used.

“Master Order” means a payment container combining multiple items into one checkout/payment. It is not an additional product and must always show itemised contents.

“Fulfilment” means pickup or shipping, as selected by the Buyer and stored in the Order.

“Notification” means the event described in clause 7.2.

“Business Days” means Monday to Friday excluding public holidays in South Africa.

2. Brand narrative and collateral

2.1 OfferLane is a product of Bluecan. OfferLane is a product brand and platform experience. Bluecan is the overarching product ecosystem and may be referenced in all Platform collateral.

2.2 Collateral narrative. You acknowledge and accept that the Platform, emails, receipts, invoices, support communications and marketing material may reference the narrative “OfferLane by Bluecan” and/or “Powered by Bluecan”.

2.3 No confusion of supplier identity. Where the law requires identification of the supplier/contracting entity, the Platform will display the legal supplier details (see clause 22). Branding does not change the identity of the contracting entity for a specific transaction.

3. Platform role and supplier disclosure

3.1 Supplier disclosure. Supplier identity and contact details are displayed on the Platform consistent with South African electronic transaction disclosure expectations.

3.2 Current posture (MVP). During the current MVP/single-operator phase, OfferLane/Bluecan may operate as the Seller (supplier) for Items listed.

3.3 Future marketplace posture. If/when multi-tenant sellers are enabled, OfferLane may operate as a marketplace facilitator and additional seller terms will apply. These Terms may be updated.

3.4 Not an auction. OfferLane is a Best-Offer Store model (Offers + Buy Now). It is not an auction service unless explicitly stated in a specific Sale.

4. Accounts, access and general conduct

4.1 You must be at least 18 years old and have legal capacity to transact.

4.2 You are responsible for maintaining the confidentiality of your login credentials and all activity on your account.

4.3 We may suspend, restrict or terminate accounts for fraud, abuse, repeated non-payment, repeated strikes, unlawful conduct, or compliance requirements.

5. Inspect pictures and read listings (your responsibility)

5.1 Inspect pictures. You must carefully inspect all photos before placing an Offer or selecting Buy Now. Photos form part of the description.

5.2 Read the description. You must read the full listing description, condition notes and disclosed defects.

5.3 Ask before you commit. If you need clarity, ask questions (where supported) before you commit to purchase. Do not place Offers you are not prepared to honour.

6. Condition categories and “as-is” nature of goods

6.1 Listings may be new, demo, used or second-hand.

6.2 No voluntary warranty unless specified. Items carry no warranty or guarantee unless explicitly stated on the listing.

6.3 As-is sale, subject to law. Items are sold as described and as-is, subject to any non-excludable rights that may apply under law.

6.4 Returns are limited. Items may only be returned for refund if the product was materially advertised incorrectly (see clause 14).

7. Offers (Best-Offer Store rules) 7.1 Offers must be genuine

Do not place an Offer unless you intend to buy at that price. An Offer is not “just interest”; it is an offer to purchase.

7.2 Definition of “Notification”

You are “notified” when any of the following occurs (whichever happens first): a) the Order/Offer status updates in your OfferLane account (on-screen); b) an email is sent to your registered email address; c) an SMS/push notification is sent (if enabled).

The Platform record and timestamp are definitive.

7.3 When an Offer becomes a binding purchase

An Offer becomes a binding purchase commitment when: a) the Seller accepts the Offer through the Platform; and b) the Platform records acceptance by creating an Order (or adding the item(s) into a Master Order for payment).

7.4 Acceptance timing and “final offers”

Offers may be accepted immediately or at/near the end of a Sale depending on configuration. Buyers are responsible for all accepted Offers and Buy Now purchases.

7.5 Outbid / overridden offers

Where multiple Buyers place Offers, higher offers may override lower offers. Buyers can track their offers in their account. A Buyer is bound only by Offers that are accepted and recorded as Orders.

8. Buy Now

8.1 Selecting Buy Now is an immediate purchase commitment at the displayed price.

8.2 The Platform will create an Order and reserve the item for checkout during the payment window.

9. Cart reservation principle (Best-Offer Store fairness)

9.1 Because OfferLane is a Best-Offer Store, items associated with:

accepted Offers, and/or

Buy Now Orders are treated as reserved for the Buyer for the applicable payment window.

9.2 This reservation may restrict other Buyers from purchasing the same item(s) during the reservation period.

9.3 If you fail to complete payment within the required timeframe, the reservation may be cancelled and the item(s) may be re-listed, and the strike process may apply.

10. Payment obligations and deadlines

10.1 Pay immediately upon notification. Once notified of an accepted Offer or Buy Now Order creation, you must complete payment immediately upon notification.

10.2 Absolute deadline: 24 hours after sale end. In all cases, payment must be completed no later than 24 hours after the Sale has ended, unless the listing explicitly states a shorter period.

10.3 Failure to pay. Failure to pay within the payment window may result in:

cancellation of the Order,

relisting of the item(s), and

strikes, restrictions or suspension (see clause 11).

11. Strike process (non-payment and abuse)

11.1 Purpose. Strikes protect Sellers and Buyers by discouraging non-payment and disruption.

11.2 Triggers. A strike may be issued for: a) accepted Offer not paid within the window; b) Buy Now Order not paid within the window; c) repeated “no intent to buy” patterns; d) abuse, harassment, or bad-faith behaviour; e) attempts to circumvent Platform rules.

11.3 Strike levels (baseline).

Strike 1: warning + temporary restriction (e.g., no Offers/Buy Now for 24 hours)

Strike 2: stronger restriction (e.g., no Offers/Buy Now for 7 days)

Strike 3: suspension or termination

We may impose immediate suspension for fraud or severe abuse.

11.4 Effect of restriction. Restricted users may be unable to place Offers, Buy Now, or checkout.

12. Pricing, totals, shipping and bulk shipping

12.1 Prices are displayed in South African Rand (ZAR) unless stated otherwise.

12.2 Checkout totals will display:

item(s) subtotal,

shipping total (if applicable), and

grand total.

12.3 Bulk shipping is pricing only. Bulk shipping is a pricing calculation rule and does not create a separate “product” in your cart.

13. Payment processing

13.1 Payments are processed via third-party payment providers (e.g., PayFast). We do not store full card details.

13.2 An Order is treated as paid only once payment is confirmed as successful by the provider or recorded as paid by OfferLane processes.

13.3 Failed/expired payments may result in cancellation and relisting.

14. Returns, refunds and “all purchases final” (misdescription-only model)

14.1 Final sale principle. All purchases are final once paid, except to the extent required by applicable law or where the item was materially misdescribed under 14.2.

14.2 Misdescription-based returns only. An item may be returned for a refund only if it was materially advertised incorrectly, for example:

wrong model/specification,

wrong condition category (e.g., listed as “new” but clearly used),

critical defect not disclosed and not reasonably visible in images/description.

14.3 No change-of-mind returns. Change-of-mind returns are not accepted unless required by law.

14.4 Inspection duty. Buyers must inspect pictures and read descriptions. Wear-and-tear consistent with used/second-hand condition, and differences visible in images, do not constitute misdescription.

14.5 Refund timing. Approved refunds are processed to the original payment method where possible and subject to provider processing times.

15. Fulfilment rules: pickup and shipping 15.1 Shipping

If shipping is selected:

you must provide accurate delivery details,

shipping fees shown at checkout apply (including bulk pricing rules),

delivery timeframes are estimates unless expressly guaranteed.

15.2 Pickup

If pickup is selected (or listing is pickup-only), shipping fees are zero.

15.3 Strict pickup windows

Pickup items must be collected strictly within the pickup window stated in the listing or communicated after purchase.

15.4 Failure to collect: relisting, restriction, costs, settlement

If an item is not collected within the window: a) the item may be re-listed; b) your account may be restricted/blocked; c) reasonable storage/relisting/handling costs may accrue.

If the item is re-listed due to non-collection, OfferLane may settle by refunding the Buyer only the net amount remaining after applicable costs and fees, once the item is resold and cleared.

16. Master Orders, itemisation and transparency

16.1 When multiple items are paid together, the Platform may create a Master Order as a payment container.

16.2 A Master Order must always show:

each individual item name/title,

lot/listing number (where applicable),

each item’s line price, plus subtotal, shipping and total.

16.3 This itemisation principle applies at:

checkout,

order history and order detail pages, and

on receipts/invoices.

17. Receipts / invoices (Non-VAT at launch)

17.1 OfferLane issues a Payment Receipt / Invoice (Non-VAT) for paid Orders.

17.2 Receipts must itemise all items (including lot/listing numbers where applicable) and show subtotal, shipping and total.

17.3 OfferLane is not VAT registered at launch unless explicitly stated. If VAT registration occurs later, invoice formats and wording may change.

18. Platform rules summary (for clarity)

18.1 Placing Offers: Only place Offers you intend to honour. Accepted Offers are binding purchases. 18.2 Buy Now: Immediate purchase commitment; item reserved for you to pay. 18.3 Payment: Pay immediately upon notification; absolute deadline 24 hours after sale end; strikes apply for non-payment. 18.4 Shipping/Pickup: Select fulfilment; pickup strictly within timeframe; failure triggers relisting and costs.

19. Prohibited items and misuse

19.1 You may not list or transact in unlawful or prohibited items, including counterfeit goods, stolen goods, illegal substances, or items prohibited by law or Platform policy.

19.2 We may remove listings, cancel transactions, suspend accounts, and report unlawful activity.

20. Privacy and data protection (POPIA)

20.1 We process personal information in accordance with our Privacy Policy and applicable data protection law.

20.2 We may share information with payment providers, delivery partners and service providers as necessary to fulfil Orders.

21. Limitation of liability

21.1 The Platform is provided “as is” and “as available,” subject to applicable law.

21.2 To the extent permitted by law, OfferLane/Bluecan is not liable for indirect or consequential losses.

21.3 Aggregate liability relating to a transaction is limited to the amount paid for that transaction, unless a higher liability is required by law.

22. Notices and supplier details

Supplier details (legal contracting entity) are provided on the Platform:

Legal entity (Supplier/Operating Entity): BLUECAN (Pty) Ltd Registration number: (2018/417691/07) Email: sales@bluecan.co.za

Branding may appear as “OfferLane by Bluecan” or “Powered by Bluecan,” but supplier identity is as above.

23. Changes to Terms

We may update these Terms from time to time. Continued use of the Platform after changes constitutes acceptance.

24. Complaints and disputes

Contact Support at: support@bluecan.co.za. If unresolved, disputes may be escalated through appropriate channels where applicable.

25. Governing law

These Terms are governed by the laws of the Republic of South Africa.

OfferLane by Bluecan — The Best-Offer Store. Make an offer to get the price you want, or Buy Now if you’re ready. Powered by Bluecan.